what we are about

Technology is meant to serve the user, not the other way around where, the user must struggle to use or “serve” the technology. This becomes especially important in custom residential and commercial installations that are meant to be natural and easy to use. We often see situations where poor system design, time wasted not listening to the customers’ needs and preferences and improper programming. This leads to a poorly conceived, non-intuitive and difficult to use system.

The first step is perhaps the most important. Spending the time listening to what the customer wants, and as important, what he does not want or need, is the foundation upon which a great system is built. We are not salesmen, we are consultants. We are not trying to sell you products. We are advisors that want  customers to have the system that is right for them. After the consultation, the system design is created by determining system components/infrastructure and the software  needed to run it all efficiently and reliably. Throughout the process, the homeowner is updated and has questions answered and with additional needs and or concerns determined along the way. This is a critical part of the process. Over 15  years of custom system design and installation has taught us the importance of not shortchanging this process. Too often we see installations by other companies that treat complex system installations like cookie cutter jobs, leaving the customer frustrated and unhappy.

Smart Home Specialists prides itself on taking the time to listen to the customer, answer concerns, educate where needed in order to achieve the right decision, and then follow through with patience and attention to detail to insure a truly great result. There is simply no substitute for time and attention to detail. This is why it is important to ascertain the commitment to these concepts that a custom installation company exhibits.  It takes time to build your personal plan and we are happy to do it! We find that listening carefully to the customer inevitably saves us both from cost of changes, delays, and disappointments.
Smart Home Specialists is committed to providing both the technical expertise and attention to detail, tailored to our customer’s unique needs, to insure that the systems we install are the best possible value for every customer. We are so confident in our reputation for excellence that we will gladly provide references upon request.